Transportation Policies

Cabo San Lucas Airport Shuttle

In order to provide the best service possible and to avoid any situation with our clients and agencies, it is important to comply with the following policies.

• Airline and flight number.
• Complete name of pick up and drop off location.
• Number of passengers.
• Name of at least one of the passengers.
• Precise pick up and drop off times (we can assign the time for departures).
• If possible the amount of luggage or any special items (car seats, golf clubs, boxes, wheelchair, etc.) in order to assign the proper vehicle.
• Due to the state of Baja California Sur transportation law, it is mandatory to have a 3-day notice for any transportation service.

Arrivals:

It is necessary to provide all information about flights. Despite we are constantly checking internet flight trackers it is strongly suggested to tell clients to let know about any change or delay in their flights and suggest the following:

• Avoid time share salespeople.
• Look for the driver outside the terminal.
• In case of arriving to T1, follow the groups exit.

Departures:

It is necessary to provide all information about flights and respect pick up times. There is a 15-minute tolerance after assigned pick up time, when exceeding this time limit, an extra hour charge will apply.

Location:

Drop off and pick up locations must be the same unless the client requests with anticipation and as long as it doesn’t exceed the time limits.

Time:

Dinner, lunch or breakfast transfers. – From 3 to 4 hours Golf transfers. – From 4 to 5 hours

Snorkeling, whale watching, sunset and ATV tours. – It will depend on the length of the tour.

When exceeding these time limits, an extra hour charge will apply Activity transfers are to be provided within Los Cabos limits (Cabo San Lucas, corridor and San Jose del Cabo)

Extra hours will be charged if clients exceed the time limit. Open services are to be provided within Los Cabos limits (Cabo San Lucas, corridor and San Jose del Cabo)

• 48 hours or more prior to the scheduled service: 80% refund.
• 24–47 hours prior to the scheduled service: 50% refund.
• Less than 24 hours prior to the scheduled service: Non-refundable.
• No-shows: Non-refundable and subject to a 100% cancellation fee.
• For airport transfers, flight delays or schedule changes should be communicated to Browns Private Services as soon as possible.
• When flight information is provided at the time of booking, our team will monitor the flight and make reasonable adjustments to the scheduled pickup time when possible.
• For weddings, groups, and special events, separate cancellation terms may apply based on the size and scope of the service and will be specified in the booking confirmation or service agreement.

Due to the state of Baja California Sur transportation law, we can make changes only if the change is requested 24 hours prior to the service. We have no warranty to provide a service that is changed last minute due to our vehicles availability. We cannot make changes over changes already made.

While we strive to provide the most accurate and up-to-date information on our online booking platform, technical errors may occasionally occur.

Accuracy of Information: We do not warrant that service descriptions, pricing, or other content on the platform are entirely accurate, complete, or error-free.

Right to Rectify: In the event that a booking is made based on an incorrect price—whether due to a typographical error, software glitch, or manual oversight—we reserve the right to cancel the booking or adjust the price to the correct market rate.

Customer Notification: If a pricing error is discovered after your booking has been placed, we will contact you as soon as possible. You will be given the option to:

Confirm the booking at the corrected price.

Cancel the booking without penalty for a full refund.

Final Authority: Browns Private Services reserves the right to refuse or cancel any orders placed for products or services listed at an incorrect price, even if the booking has been confirmed and your payment processed. If your payment has already been processed and we cancel the booking, a full refund will be issued immediately.

We will have the real prices on our webisite so clients can compare and realize it was a system error and that we are not trying to take advantage of our clients in any form. At the end this is just a measure to protect us from any technical error in our booking system.

* Make your reservations well in advance. Due to the state of Baja California Sur transportation law, we require to have all transportation services information set and reserved 4 days before your arrival. Full flight information needed.

*We do not provide alcoholic beverages on rides back to the airport for obvious reasons.

Gratuity is not included

Enjoy your Cabo Airport transportation or Cabo transfer, we will take care of the rest!!!!